TERMS AND CONDITIONS
Custom orders require a description and/or project specification sheet, including the projected timeline and delivery date target. These documents are created via an interactive process between Strands of History and the client.
If designs are intended for structural use in any manner, a licensed structural engineer must sign off on the intended use and certify that the project meets current local and/or national building codes.
REFUND AND CANCELLATION POLICIES
Strands of History strives for customer satisfaction with our hand-crafted articles. We offer a refund if you are not satisfied with your purchase of any of our memento products. We will provide a return shipping label when notified of your intention to return the memento. We will replace articles damaged in shipping, however we can not accept returns on articles damaged once they have been accepted by the client. On custom orders such as furniture and art work, we require a non-refundable deposit prior to project initiation.